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Greenspring Energy provides a unique combination of solar energy systems and energy saving products and services. Greenspring Energy has identified the best manufacturers and top quality products in key energy saving categories for home or businesses and backs up these products with professional sales, installation and service.
Greenspring was manually tracking warranties and service contracts and using daily white-board sessions to develop technician’s schedules.
Needed to integrate with SalesForce
Further the product’s inventory capabilities enable Greenspring to capture, monitor and automatically update location-based inventory data, for all types of parts transactions including parts requests, stock adjustment or stock transfer.
Solta Medical
http://www.servicemax.com/downloads/servicemax_CS_Solta.pdf
Solta Medical, Inc. (Nasdaq: SLTM) develops innovative aesthetic energy devices to address aging skin. The company is a collaboration of the industry’s two leading brands: Thermage and Fraxel, enabling physicians to offer more compelling solutions to the rapidly growing anti-aging market.
Need scalable platform
Solta sought to replace custom, legacy systems including Saleslogix and Microsoft Access with a single, integrated CRM and field service solution.
In particular, the company needed to improve upon a manual, custom integration with an ERP system to improve their RMA processes.
- Need Customer, Product, Warranty and Contract, Entitlements, SLA.
Conclusion
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