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https://s3.amazonaws.com/media.servicemax.com/pdfs/servicemaxsuite_ds_4pager_dec12_fInal.pdf
Define, view and track service teams, partner service teams and technicians and territories.
Configurable, interactive Gantt chart view of work orders based on users query criteria such as unassigned, assigned, proximity, or customer priority.
- Map display for real-time, geographic view of technicians locations, routes and planned destinations.
- View technicians based on territory, proximity, skills or other criteria.
- Drag-and-drop functionality to assign jobs to technicians manually.
- Prioritize assignments based on customer priority, part availability, or service request priority.
- Schedule based on assignment rules such as reactive or preventative maintenance, repairs or installation priorities and more.
- Automate scheduling and dispatch with batch or cost-based approach with optional Optimax module.
- Automate assignment of orders based on multiple parameters such as skills, coverage, expertise levels, customer priority, technician proximity, shifts, driving distances, cost-reduction, or fastest route with optional Optimax module.
- Dynamically assign work orders to service partners or internally.
- Dispatch the appropriate work orders to service partners manually or automatically based on partnership terms.
- Create and generate estimates, quotes, invoices and customer signatures in the field.
- Capture and track labor costs including overtime, expenses, and mileage for every service request and over time.
- Field access to all data in ServiceMax: equipment service history, parts and equipment status, SLA commitments, access to knowledge base and more.
- Using ServiceMax’s unique Service Flow Manager (SFM), work order processes can be designed and updated using drag-and-drop, speeding initial deployment and easing the process for ongoing changes to workflow.
- SFM also dynamically guides field technicians and partners through workflows, ensuring consistent and best practice-driven service quality on every visit, while reducing training requirements.
- Integrated with Reports and Dashboards to drive analysis of team’s service history, overall parts usage and time consumed, failure analysis reports, billing, costs, and parts usage.
- All functionality is extensible to service partners.
- Allow customers to log, check, and update field service requests via an easy-to-use self-service Web portal.
Marlen
http://www.servicemax.com/downloads/ServiceMaxMarlenCaseStudy.pdf
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