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• Map display for real-time, geographic view of technicians locations, routes and planned destinations.
• View technicians based on territory, proximity, skills or other criteria.
• Drag-and-drop functionality to assign jobs to technicians manually.
• Prioritize assignments based on customer priority, part availability, or service request priority.
• Schedule based on assignment rules such as reactive or preventative maintenance, repairs or installation priorities and more.
• Automate scheduling and dispatch with batch or cost-based approach with optional Optimax module.
• Automate assignment of orders based on multiple parameters such as skills, coverage, expertise levels, customer priority, technician proximity, shifts, driving distances, cost-reduction, or fastest route with optional Optimax module.
• Dynamically assign work orders to service partners or internally.
• Dispatch the appropriate work orders to service partners manually or automatically based on partnership terms.
• Create and generate estimates, quotes, invoices and customer signatures in the field.
• Capture and track labor costs including overtime, expenses, and mileage for every service request and over time.
• Field access to all data in ServiceMax: equipment service history, parts and equipment status, SLA commitments, access to knowledge base and more.
• Using ServiceMax’s unique Service Flow Manager (SFM), work order processes can be designed and updated using drag-and-drop, speeding initial deployment and easing the process for ongoing changes to workflow.
• SFM also dynamically guides field technicians and partners through workflows, ensuring consistent and best practice-driven service quality on every visit, while reducing training requirements.
• Integrated with Reports and Dashboards to drive analysis of team’s service history, overall parts usage and time consumed, failure analysis reports, billing, costs, and parts usage.
• All functionality is extensible to service partners.
• Allow customers to log, check, and update field service requests via an easy-to-use self-service Web portal.

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Marlen

http://www.servicemax.com/downloads/ServiceMaxMarlenCaseStudy.pdf

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