This End of Life (EOL) Policy applies to Eccentex AppBase On-Premises product. The EOL Policy ensures that Partners and Customers have ample notice regarding Eccentex plans to stop selling and supporting products or product versions. The EOL Policy allows Customers to plan the evolution and migration of their Eccentex AppBase deployments well in advance of products reaching End of Support (EOS).
EOL Migration Path
When EOL is announced for a product, a recommended migration path to alternative products and/or services will be provided in the announcement when applicable. However, Eccentex makes no representations or warranties concerning whether the alternative product will offer all or some of the same or similar features.
Customers then-under a Maintenance Term will be offered replacement product, as an update to EOL product, at no cost if, in Eccentex's reasonable determination, the replacement product is equivalent to the EOL product, and the replacement product contains no additional features or functions.
Certain costs may, however, be included in an otherwise no-cost replacement migration, such as (but not limited to): third party product; ancillary licenses; implementation; and, other professional services.
Customers must be under a current Maintenance Term to obtain Maintenance and/or Support, as applicable, from Eccentex during the entire End of Life schedule. To this end, Customers need to ensure that they have fully paid for their then-current Maintenance Term, and continue to meet all applicable requirements and responsibilities as set forth in their Master Software License and Support Agreement. If you have questions about your current Maintenance and Support status, please contact your account manager.
AppBase End Of Life Schedule
As a general rule, Eccentex will adhere to the schedule outlined below for EOL products and/or versions:
- EOL Announcement Date: This is a general announcement, announcing the Last Order Date (“LOD”) of commercially available Eccentex AppBase product and the corresponding EOM and EOS dates. From the EOL Announcement date onwards, it will no longer be possible to quote product(s) or Maintenance and Support on the EOL products to new Customers. Up until LOD, it will still be possible to quote add-on Orders for additional Seats (or such other previously Ordered License Unit Type/License Element), or Maintenance and Support renewals for Customers who already have the applicable EOL product(s) installed. Notwithstanding the foregoing, outstanding quotes issued prior to the EOL Announcement date will be honored until expiration of their validity date.
- LOD - Last Order Date: The ultimate date on which any additional Units of an EOL product can be ordered. From and after the LOD, no new quotes for such Units will be issued or accepted.
- EOM - End of Maintenance Date: From this date, no Releases (e. g. fixes, updates, etc.) will be available for an EOL product.
- EOS - End of Support Date: From this date, all Eccentex AppBase Maintenance and Support obligations cease.